Customer service
Talk to us.
One team, replying within one business day. Whether it is an order that has not arrived, a question about a dose, or a clinic enquiry, it reaches the same inbox.
Orders, formulation questions, wholesale. Replies within one business day.
A second line if the first bounces, or if you prefer writing from a personal account.
General & orders
Deliveries, tracking, returns, exchanges and anything to do with an existing order. Quote your order number and it moves faster.
info@gukinwell.com →Formulation questions
Doses, actives, interactions and batch certificates of analysis. Quote the batch number printed beside the expiry date and we will send the certificate for your jar.
info@gukinwell.com →Wholesale & clinics
We work with a small number of clinics, pharmacies and retailers across Pakistan, the UAE and Saudi Arabia. Send your business details and territory.
info@gukinwell.com →Before you write
Frequently asked questions Shipping & returns The full range NeuroscienceOur feed About GUKINMost delivery and dosing questions are answered in the FAQs, which is usually faster than waiting on a reply.
Send a message
Every field except the message is there so we can answer properly the first time.
This form opens your own email client. If nothing happens, write to info@gukinwell.com or gukin.care@gmail.com directly — both reach the same team.
Where we are
Karachi — head office and Pakistan fulfilment. Domestic orders reach Karachi, Lahore and Islamabad in one to three working days.
Dubai — UAE fulfilment. Next-day delivery in Dubai, Abu Dhabi and Sharjah on orders placed before 4pm GST.
We ship internationally to most other markets. Rates are calculated at checkout before payment.
Response times
- Email — within one business day, Monday to Saturday
- Order issues — damaged or incomplete deliveries are replaced on sight of a photograph, within 72 hours of delivery
- Certificates of analysis — sent within two business days of a batch-number request
Sign up instead
If you would rather hear from us than write to us, the GUKIN list sends one email a fortnight — the reasoning behind a formulation, or a piece of research worth knowing about. New subscribers get 16% off a first order.